Mobile Customer Support Service
Mobile C&C's Customer Support Specialist Group provides real-time service for application user inquiries through a dedicated call center. If it is difficult to respond to real-time inquiries among the inquiries received, it will be used as important information for service improvement in consultation with the SM operation expert group.
01
Mobile User Channel Role
Provide mobile counseling channels to field user groups to respond primarily to inquiries that arise in the field.
02
Operations Group and Customer Channel Role
If additional responses are needed after the first response to on-site inquiries, the second response will be made through the system operation manager or the customer's policy manager.
03
Discover service improvement items
Report ideas for system and work improvement based on the on-site reception.
04
Monthly Report for Customer Calls
Consultation results report received in the customer counseling center system (number of consultations received, number of waivers, number of responses, major inquiries, improvement requests, number of happy calls, etc.)
05
System-based service
Automatic call distribution, consultation, and registration of action details using the customer counseling system.
